Frequently Asked Questions

• Standard samples: 7–15 days
• Custom OEM samples: 15–20 days
• Bulk production: 30 days for most SKUs after sample approval
• Rush 15-day production available on selected categories for an expedited fee

All products are manufactured under ISO 9001:2015 and tested against the relevant international standards:

• EN 397 / EN 166 / EN 149 / EN 388 / EN 361 / EN ISO 20345 / EN ISO 20471
• ANSI Z89.1 / ANSI Z87.1 / CSA Z94.1
• CE Declaration of Conformity, UKCA Mark, GCC Conformity

We provide CE Declaration, test reports, MSDS, COO and customs paperwork prepared in advance for smooth clearance.

Yes. Our OEM service covers custom logo, color, packaging and SKU labeling. ODM includes new product development from concept to tooling.

• New tooling lead time: 90–120 days
• Existing-platform customization: 60 days
• Dedicated engineering team and 3D mockups provided at no cost
• MOQ for custom tooling: typically 5,000 units

• T/T: 30% deposit + 70% balance before shipment (most common)
• L/C at sight: for orders above USD 50,000
• Open Account: for established buyers with credit insurance (Euler Hermes, Coface)
• Accepted currencies: USD, EUR, GBP, CNY

All Incoterms 2020:

• EXW — Ex Works Qingdao
• FOB — Free On Board (Qingdao / Shanghai ports)
• CIF / CIP — Cost, Insurance & Freight / Carriage & Insurance Paid To
• DAP — Delivered At Place
• DDP — Delivered Duty Paid (EU, GCC, US, Canada — door-to-door with duties pre-paid)

Yes. We welcome B2B buyers for factory audits and welcome third-party inspectors (SGS, TÜV, BV, Intertek). Visit requests should be sent to visit@safeworks-intl.com at least 14 days in advance. We can also arrange virtual factory tours via video link within 5 working days.

Email sales@safeworks-intl.com with the SKUs and quantities you need. Standard SKUs are typically dispatched within 5 working days. Sample costs vary by product; credited against bulk order PO. Freight for samples is collect or prepaid (with freight cost invoiced).

All Safeworks products carry a 24-month manufacturing defect warranty from date of delivery. If a defect is verified, we replace at our cost (DDP) within 30 days, or issue a credit note. Defect rate across 2024–2025 shipments was 0.14% (target: <0.30%).

Yes. Standard documents included with every shipment:

• Commercial Invoice & Packing List
• Bill of Lading / Airway Bill
• Certificate of Origin (China / Vietnam / Form A / RCEP / EUR.1)
• CE Declaration of Conformity
• Test Reports per category
• MSDS (for chemical-resistant gloves, FR coveralls)